Privacy Policy : Instagram connecct Chatwoot

Privacy Policy

Effective Date: 07/09/2026
Application Name: Chatwoot 
Business: Qwintsoft LLP
Website: https://qwintsoft.com

This Privacy Policy describes how Qwintsoft LLP collects and processes information when users communicate with our business through Instagram Direct Messages and related Instagram messaging features.

Our application connects Instagram messaging with our customer-support system through APIs and services provided by Meta Platforms, Inc.

1. Information Processed Through Instagram

When you contact our Instagram account, we may receive information made available through Instagram and its APIs, including:

  • Instagram user ID

  • Instagram username

  • Profile information made available to our application

  • Messages sent to our Instagram business account

  • Images, videos, voice messages, files, links, or other message attachments

  • Message and conversation identifiers

  • Message timestamps

  • Reactions and message-related events

  • Information voluntarily shared by you during a conversation

We only process information made available to us through authorized Instagram functionality and information you voluntarily provide.

2. Purpose of Processing

Instagram messaging information may be used to:

  • Receive and respond to direct messages

  • Provide customer service and technical support

  • Answer product or service inquiries

  • Manage sales or service-related conversations

  • Respond to complaints and feedback

  • Maintain customer conversation history

  • Route conversations to appropriate support agents

  • Protect our services against spam, abuse, and fraudulent activity

  • Meet legal and regulatory requirements

We do not sell information obtained through Instagram messaging.

3. Meta and Instagram API Services

Our application uses services and APIs made available by Meta Platforms, Inc., including functionality related to Instagram business messaging.

Meta may process information as part of operating Instagram and providing its APIs.

Your Instagram account and your general use of Instagram remain subject to Meta's and Instagram's own terms, policies, and privacy practices.

4. Use of Chatwoot

We use Chatwoot to organize and manage customer conversations.

Messages received from Instagram may be transferred to our Chatwoot instance, where authorized customer-support or business personnel can:

  • View incoming conversations

  • Respond to messages

  • Assign conversations to team members

  • Maintain conversation history

  • Manage customer-support activities

Access to these conversations is limited to authorized personnel with a legitimate business need.

5. Third-Party Service Providers

To operate our messaging services, information may be processed by trusted service providers, including:

  • Meta Platforms, Inc.

  • Instagram

  • Chatwoot

  • Cloud hosting providers

  • Infrastructure providers

  • Security and monitoring services

These providers may process information only as required to provide their respective services or comply with applicable law.

6. How Long We Keep Information

Instagram messages and related conversation information may be retained while necessary for customer service and legitimate business requirements.

Retention periods may depend on factors including:

  • Whether a customer relationship is active

  • Whether the conversation is needed to resolve an inquiry

  • Legal or accounting requirements

  • Security and fraud-prevention needs

  • Dispute-resolution requirements

Information may subsequently be deleted or anonymized when it is no longer reasonably required.

7. Security

We take reasonable measures to protect information processed through our application.

These measures may include:

  • Access controls

  • Account authentication

  • Restricted employee access

  • Infrastructure security

  • Monitoring for unauthorized access

  • Appropriate technical and organizational safeguards

Despite these safeguards, no electronic transmission or storage method is completely secure.

8. User Privacy Rights

Depending on applicable privacy law, you may be entitled to request:

  • Access to information associated with you

  • Correction of inaccurate information

  • Deletion of your information

  • Restriction of certain processing

  • Information about how your data is used

Requests can be submitted using the contact information below.

9. Instagram Data Deletion

If you want information obtained through your Instagram interactions with our business to be deleted, contact:

Email: [Privacy/Support Email]
Subject: Instagram Data Deletion Request

Please provide your Instagram username or other information reasonably necessary for us to locate your conversation.

For security purposes, we may verify your identity before completing the request.

After verification, applicable information will be deleted or anonymized unless retention is required for legal, regulatory, security, fraud-prevention, or dispute-resolution purposes.

You may also remove or revoke permissions granted to applications through your Meta or Instagram account settings where such functionality is available.

10. Automated Processing

We may use automation to route, categorize, or manage incoming customer messages.

Unless separately disclosed, automated processing is used to assist with communication management and not to make legal or similarly significant decisions about users.

11. Information You Choose to Send

Please avoid sending highly sensitive information through Instagram Direct Messages unless it is necessary for the service you are requesting.

Information you voluntarily send may become part of your customer-support conversation record.

12. Children's Information

Our Instagram messaging integration is intended for individuals permitted to use Instagram and our services.

We do not knowingly use the integration for the purpose of collecting personal information from children in violation of applicable law.

13. Updates to This Policy

We may revise this Privacy Policy when our application, integrations, business practices, or legal obligations change.

Any revised Privacy Policy will be posted on this page, and the effective date will be updated.

14. Contact Information

Privacy questions and requests can be submitted to:

Qwintsoft LLP
Email: support@qwintsoft.com
Website: https://qwintsoft.com/

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